Guest enquiries & Explorer privacy

Gill & Gareth use the contact details and stay information you provide to answer your questions, handle your booking request and help with arrival and your stay. An enquiry does not subscribe you to the Explorer series or other marketing.

The enquiry form asks for your name, email address and message. Dates, guest numbers and telephone number are optional. Please include only information needed for your question.

The website and booking forms are provided through PromoteMyPlace. Booking continues on its bookings.promotemyplace.com service. Correspondence is handled through our Villa Zeytin email address. The Explorer and owner email-app arrangements are described separately below.

For questions about your enquiry or booking information, including access, correction, deletion or how long a record is kept, contact bookings.zeytinvilla@gmail.com.

Villa Zeytin is responsible for the personal information used for the Explorer series. For privacy questions or requests, email bookings.zeytinvilla@gmail.com.

We collect your first name, email address, optional intended travel timeframe, signup source, campaign information, consent wording and version, subscription and unsubscribe dates, guide download records, and email delivery and link-click records.

We use this information to send the free North Cyprus Explorer guides, local travel ideas, Villa Zeytin news and occasional direct-booking offers. We also use source, download and link-click information to understand which pages, campaigns and emails generate interest.

We rely on your consent for marketing emails. The marketing-consent box is not pre-ticked. You join by submitting the signup form with that consent; a separate email-confirmation step is not required. You may withdraw consent at any time using the unsubscribe link in an Explorer email or by contacting us.

Subscriber records, consent records and email delivery history are stored in the Villa Zeytin Hub on our hosting service, with access restricted to authorised users. The current signup process saves subscribers directly to the Hub rather than Google Sheets. Villa Zeytin Hub Email uses the Gmail API to send email when the owner has connected Google and enabled sending. Recipients and message content are passed to Google for delivery. Our website, hosting and email providers process the information needed to provide their services; processing may take place outside the United Kingdom.

We do not sell or rent the Explorer mailing list. Our website and hosting providers process information to operate the signup form and Hub, and Google processes email information to deliver messages. Information may also be disclosed where required by law.

We keep subscriber details while you remain subscribed. If you unsubscribe, we retain the email address and opt-out record in a suppression list so that we do not accidentally contact you again. Consent and delivery records may also be retained to document your choices and investigate delivery issues. Contact us to request deletion.

Villa Zeytin Hub Email is connected by an authorised owner, not by subscribers. It requests the Google account's email address and verification status to confirm the sender, and Gmail permission to send email on that account's behalf. It does not request access to read the inbox, contacts or Google Drive files.

The Hub stores the connected account's email address and an encrypted refresh token so that authorised email sending can continue without repeated sign-in. The Google client secret is also encrypted. Access tokens are used to communicate with Google over HTTPS. Email delivery receipts and status records are retained in the Hub to manage delivery and avoid unintended duplicate sends.

Google account data is used to identify the sender and provide the email-sending service. It is not sold, used for advertising profiles or used to train general-purpose AI models.

The owner can select Disconnect Google in the Hub to remove its saved refresh token and pause automatic sending. Google access can also be revoked in the connected Google Account's third-party connections settings. Disconnecting does not automatically delete previously sent messages in Gmail, subscriber consent records or delivery history. To request deletion of retained account or subscriber information, email bookings.zeytinvilla@gmail.com.

Depending on the circumstances, you may ask for access to your personal information, correction, deletion, restriction, portability, or object to its use. You may withdraw consent at any time. Contact us at the address above. You may also complain to the UK Information Commissioner's Office at ico.org.uk/make-a-complaint.

We may update this notice when the Explorer service or the law changes. The latest version will appear on this page with its revision date.